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     NOTICE: Our automated pay-by-phone feature is currently not accessible via our office phone number. Call 419-462-9932 for direct access.    DETAILS>>

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NOTICE: Automated pay-by-phone issues

Monday | January 19, 2026
All News
Automated pay by phone issues

Our automated pay-by-phone system is currently not working properly. If you contact us and dial "1" for the automated payment service, calls are not being transferred to the service. We're currently working to fix this issue.

*To access the pay-by-phone system directly, please call 419-462-9932.*

Alternately, if you experience trouble trying to reach the service, please consider using our online bill payment portal link or press option "2" when calling to talk to a representative. 

We apologize for the inconvenience as we are working to get this resolved as soon as possible.

CONTACT OUR OFFICES

 

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  • Co-op Info
    • About Us
    • News & Events
    • Territory
    • Trustees
    • Capital Patronage
    • Careers
    • Ohio Cooperative Living Magazine
    • Request Information
  • Member & Community
    • Community Fund
    • Grassroots Political Action
    • Scholarships
    • Youth Tour To D.C.
      • Youth Tour - Interest Form
    • Safety
      • Safety Info
      • Safety Quiz
    • Community Room (Kenton)
    • Co-op Connections
  • Energy Solutions
    • Home Energy Audits
    • Energy Efficiency
      • Tips & Info
      • Energy Calculators
      • Energy Savings Cards
    • Marketing Rebates
      • Heat Pumps & Geothermal
      • Water Heaters
      • ENERGY STAR® Appliance Rebate
      • View all rebates...
    • Peak Alert: Load Management
    • Renewable Energy
      • Interconnection / Net Billing Info
    • Electric Vehicle Calculator
  • Service
    • Contact Us
    • Pay Bills / Manage Your Account
    • New Member Application & Docs
    • Understanding Your Bill
    • E-bill & Auto-pay
    • PrePay Metering
    • Load Limiting
    • Outage Center
      • Outage Information
      • View Report Outages
    • Tree And Crew Locations
    • Mobile Apps