Up-to-date contact information ensures you receive important updates from your cooperative

You've likely heard the saying that "communication is a two-way street". We're committed to providing you with the best possible member service by keeping you informed. When your co-op calls, will you get the message?

We're asking all co-op members to take a moment to review your contact information for accuracy. 

Accurate account information allows your co-op to...

Provide quick, accurate customer service. Service inquiries can be expedited when our systems can identify and confirm the names, phone number(s), and addresses associated with your account.

If you use our pay-by-phone service for payments, this system can recall your account(s) for fast service.

Notify you of upcoming service efforts / scheduled outages. Occasionally, we must implement scheduled outages to conduct work on our electric system.  We also provide advance notice to members when it's necessary to update, repair, inspect, or replace equipment in your area. In these instances, we may utilize automated phone messages, mailings, or other forms of communication to notify members.

Streamline outage communication and restoration.  When you report an outage, your account location and information can be linked within our outage management systems to identify affected areas and possible causes of an outage, making it easier for our crews to correct the problem. 

Communicate important messages during peak events.  If the regional electric grid becomes stressed due to demand for energy, it may be critical for your co-op to send out messages asking members to conserve energy and/or provide updates to keep you informed in the event of rolling outages.

Mid-Ohio Energy will never share your contact information with any third parties, your info is used solely to send important notifications to you!
 

To update your contact info, log in to our EnergyCenter member portal.